Missing Pieces Guarantee

• Up to three months “missing pieces/parts” guarantee for your MOC set purchase.
• Only one-time replacement is allowed. You can purchase parts and bricks from us if required.
• Free replacement will be posted to you after your missing piece request via email.
• To ensure a fast turnaround, please send the details of the missing parts including Part ID, colour, quantity, and photo(s) in one email.
• We endeavour to process your request within 3 business days.

For international Orders

• We accept returns up to 30 days upon the receipt of your order if you have changed your mind or received the wrong and damaged item.
• Customers are responsible for return postage and custom charges if applicable.
• If the item is damaged or lost in transit, claims will be filed with the courier, you will be compensated for any losses with your purchase.
• We are committed to offer one-time missing pieces guarantee within 3 months of your purchase. You can also buy parts from us directly.